BOOKING POLICY AND STUDIO ETIQUETTE
To secure an appointment date and time, some treatments require a non-refundable deposit. Before you commit to booking your appointment, please take the time to thoroughly read the FAQ's and refer to our policies. Booking an appointment with us is acknowledgement of our policies.
IMPORTANT COVID-19 INFORMATION
If you are unwell or have flu-like symptoms we CANNOT see you. Please do not make or attend an appointment if you are unwell. As you enter the clinic PLEASE USE THE HAND SANITISER at the front desk. Appointment times have been lengthened to maintain social distancing within the clinic and we will continue to maintain strict cleanliness of the clinic, including disinfecting treatment beds and surfaces between each patient. Thank you
We respect your time, please respect ours. No-shows and cancellations disadvantage our business, our staff and our clients. They also mean that other clients cannot book those time slots with us.
We understand that circumstances arise that do not allow you to keep your appointment, we simply ask you to be courteous and give us 48 hours’ notice. If we don't receive 48 hours' notice to cancel or reschedule your appointment, your deposit is forfeited and you will need to pay another deposit to re-book. A treatment will be forfeited if your appointment included a pre-purchased treatment from a package. This will need to be paid before any further bookings are made. If you turn up to your appointment and cannot have your treatment done your deposit will be forfeited, no exceptions.
Your appointment will be confirmed via email and a text message sent to your nominated mobile phone 48 hours prior to your appointment. We ask that you simply call the salon for any changes to your scheduled appointment at least 24 hours prior to your booking to avoid a cancellation fee.
Being on time for your appointment is important. We invite clients to arrive at least 10 minutes prior to your appointment to ensure you have ample time to fill out a consultation form. If you arrive late, it may compromise the full length of your treatment as we endeavour to remain on schedule to all of our guests. If you arrive more than 15 minutes late to your appointment, we reserve the right to cancel your appointment and charge you a $25 late fee or cancel your appointment resulting in your deposit being forfeited.
Your health and well-being are our top priority. For your safety, you will be asked to complete a consultation form that includes questions regarding medical conditions. Our highly trained staff will ensure that your service is suitable. Please ensure you have something to eat and drink before your appointment, keep your body happy and healthy. We do ask that you avoid drinking excessive alcohol and coffee/caffeine prior to your appointment.
If you have a condition which may be contraindicated to any of our treatments, our therapists reserve the right to decline continuing with your treatment. If this happens, it will be done in a discreet and professional manner as we always have your health and well-being as our number one priority. We may ask you to see a GP or specialist eg podiatrist, osteo etc. for a written letter that we may continue to perform your treatments.
For Cosmetic Tattoo Appointments:
- All clients must be 18 years or older, you may be asked for ID at your appointment.
- Sorry but we do not tattoo anyone whilst pregnant or nursing, this is due to anaesthetics used.
- Refrain from waxing, plucking or threading the brow area three days prior to your appointment
- Botox and fillers should be done one month before or one month after
- Avoid any blood thinning medications including Ibuprofen, Aspirin, Fish Oil Tablets, and Naproxen 72 hours prior
- Consult your doctor regarding any prescribed medication
- If you were on Accutane (acne medication) in the past, you must be off of it for at least 6 months before being getting a procedure done
Please be courteous to our clients and turn your mobile phones off or on silent so everyone can relax and receive the best possible treatment they deserve.
GIFT VOUCHER TERMS AND CONDITIONS
Gift vouchers can be used for services and product, however not for cancellation fees or booking deposits. Gift vouchers are non-refundable, not redeemable for cash and cannot be returned for a cash refund. Please take care as lost, stolen or destroyed gift vouchers will not be refunded or replaced. All Gift Vouchers have a 36-month expiry period from date of purchase unless otherwise advised and must be redeemed by this expiry date. Expired Gift Vouchers hold no value. Changing, rescheduling or cancelling a treatment with less than 24 hours’ notice will result in a forfeit of your gift voucher.
Eftpos, Mastercard, Visa all welcome we also have applePay and GooglePay facilities available.
Afterpay and zipPay are available in clinic also.